Privacy Policy
Effective Date: 01.01.2025
Last Updated: 11.01.2025
Introduction
Welcome to RobertWilkos.com (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website RobertWilkos.com (the “Site”) and use our services. This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that you may provide via our website or that we may collect as a result of your use of our website.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
Contact Information: When you contact us through our website forms, email, or phone, we may collect your name, email address, phone number, company name, and any other information you choose to provide in your communications with us.
Newsletter and Marketing Communications: If you subscribe to our newsletter or marketing communications, we collect your email address and any preferences you indicate regarding the types of communications you wish to receive.
Event Registration: If you register for events, webinars, or other activities we host, we may collect your name, email address, phone number, company information, job title, and other relevant professional information.
Business Inquiries: When you make inquiries about our aviation services, we may collect information about your travel needs, preferences, destinations, and other relevant details to provide you with appropriate service recommendations.
Feedback and Surveys: We may collect information when you participate in surveys, provide feedback, or submit testimonials about our services.
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage patterns:
Device Information: We collect information about the device you use to access our website, including IP address, browser type and version, operating system, device type, and unique device identifiers.
Usage Information: We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, search terms used, and the date and time of your visits.
Location Information: We may collect general location information based on your IP address to provide location-relevant content and services.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. For more information about our use of cookies, please see our Cookie Policy section below.
Information from Third Parties
We may receive information about you from third parties, including:
Social Media Platforms: If you interact with us through social media platforms, we may collect information from your social media profiles in accordance with your privacy settings on those platforms.
Business Partners: We may receive information from business partners, aviation service providers, and other third parties with whom we have legitimate business relationships.
Public Sources: We may collect information from publicly available sources, such as business directories, professional networking sites, and industry publications.
How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
Service Provision and Communication
Responding to Inquiries: We use your contact information to respond to your questions, comments, and requests for information about our aviation services and expertise.
Service Recommendations: We use information about your travel needs and preferences to provide personalized recommendations for private aviation services and solutions.
Customer Support: We use your information to provide customer support, troubleshoot issues, and ensure the quality of our services.
Professional Communications: We use your information to communicate with you about industry developments, aviation insights, and other professional matters relevant to your interests.
Marketing and Business Development
Newsletter and Updates: With your consent, we use your email address to send you newsletters, industry updates, and information about our services and expertise.
Event Invitations: We may use your information to invite you to industry events, webinars, and other professional activities that may be of interest to you.
Content Personalization: We use information about your interests and preferences to personalize the content and recommendations we provide to you.
Market Research: We may use aggregated and anonymized information for market research and business development purposes.
Website Improvement and Analytics
Website Optimization: We use usage information to understand how visitors interact with our website and to improve its functionality, content, and user experience.
Analytics and Reporting: We use collected information to generate analytics and reports about website performance, user behavior, and content effectiveness.
Security and Fraud Prevention: We use information to monitor for and prevent fraudulent activity, unauthorized access, and other security threats.
Legal and Compliance
Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
Business Operations: We use information for general business operations, record-keeping, and administrative purposes.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:
Service Providers and Business Partners
Aviation Service Providers: We may share relevant information with trusted aviation service providers, aircraft operators, and other partners to facilitate the services you request.
Technology Service Providers: We may share information with third-party service providers who assist us with website hosting, email delivery, analytics, and other technical services.
Professional Service Providers: We may share information with legal, accounting, and other professional service providers who assist us with business operations.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality and security measures.
Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Consent-Based Sharing
We may share your information with third parties when you have provided explicit consent for such sharing.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: We use industry-standard encryption protocols to protect data in transit and at rest.
Access Controls: We implement strict access controls to ensure that only authorized personnel have access to personal information.
Regular Security Assessments: We conduct regular security assessments and updates to maintain the effectiveness of our security measures.
Employee Training: We provide regular training to our employees on data protection and security best practices.
Incident Response: We have established procedures for detecting, responding to, and reporting security incidents.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purposes for which it is used:
Contact Information: We retain contact information for active business relationships and for a reasonable period after the relationship ends to maintain business records and comply with legal requirements.
Website Usage Data: We typically retain website usage data for up to two years for analytics and website improvement purposes.
Marketing Communications: We retain marketing communication preferences until you unsubscribe or request deletion of your information.
Legal and Compliance Records: We may retain certain information for longer periods when required by law or for legitimate business purposes such as dispute resolution.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.
Correction and Updates
You have the right to request correction of inaccurate or incomplete personal information we hold about you.
Deletion
You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Restriction and Objection
You have the right to request restriction of processing or to object to processing of your personal information in certain circumstances.
Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Marketing Communications
You have the right to opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and services.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions such as page navigation and access to secure areas of the website.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience.
Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Marketing Cookies: With your consent, we may use marketing cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our website.
For more information about cookies and how to manage them, please visit your browser’s help section or visit www.allaboutcookies.org.
Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information.
We are not responsible for the privacy practices or content of third-party websites or services, and we do not endorse or make any representations about third-party websites or services.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may have different data protection laws than your country of residence.
When we transfer personal information internationally, we implement appropriate safeguards to protect your information, such as standard contractual clauses or other legally recognized transfer mechanisms.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws:
Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.
Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out
You have the right to opt out of the sale of your personal information. However, we do not sell personal information as defined by the CCPA.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws:
Legal Basis for Processing
We process your personal information based on the following legal bases:
Consent: When you have provided explicit consent for specific processing activities.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as providing services, improving our website, and conducting marketing activities.
Contractual Necessity: When processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
Legal Obligations: When processing is necessary to comply with applicable laws and regulations.
Data Protection Officer
If you have questions about our data processing activities or wish to exercise your rights, you may contact our Data Protection Officer at the contact information provided below.
Supervisory Authority
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable privacy laws.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website and updating the “Last Updated” date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Robert Wilkos
Email: robert@robertwilkos.com
Data Protection Officer:
Email: robert@robertwilkos.com
We will respond to your inquiries and requests within a reasonable timeframe and in accordance with applicable laws.
This Privacy Policy is designed to comply with applicable privacy laws and regulations. However, privacy laws vary by jurisdiction and are subject to change. We recommend consulting with legal counsel to ensure compliance with all applicable laws and regulations in your specific situation.